Tuesday, May 5, 2009

Doktor cuma 'berdiam' bila rakyat kritik khidmat mereka

remember the current issue about 2 doctors being complaint of 'not doing their duty' at HKL Emergency Department?? today, i'll like to share an article with you:

Doktor cuma 'berdiam' bila rakyat kritik khidmat mereka

Oleh AZMAN ANUAR
rencana@utusan.com.my

PENDEDAHAN berhubung isu penemuan dua doktor di Jabatan Kecemasan Hospital Kuala Lumpur (HKL) 'mencuri tulang' oleh Timbalan Menteri Wilayah Persekutuan, Datuk M. Saravanan sedangkan lebih 20 orang pesakit masih menunggu dalam kesakitan - memang menghangat.

Susulannya, pelbagai pihak lain turut mendedahkan versi pengalaman dengan doktor di hospital kerajaan. Semua doktor hospital kerajaan telah dicemuh oleh masyarakat.

Tetapi akhirnya lain pula cerita sebenarnya. Dua doktor yang dituduh curi tulang itu sebenarnya doktor pelatih yang baru habis bertugas sejak hari sebelumnya. Bilangan pesakit yang menunggu hanya lapan orang (selebihnya ahli keluarga yang menunggu).

Inilah bahana apabila membuat tuduhan tanpa usul periksa. Tidak rasa sedih dan terhinakah doktor dituduh sedemikian. Sedangkan kita tahu mereka bertugas dengan dedikasi, merawat pesakit berbilang kaum tanpa jemu, bekerja siang mahupun malam tanpa hirau penat dan lesu - tiba-tiba dituduh secara melulu sedemikian!

Jika ada pun doktor yang bersikap 'curi tulang' jangan dibuat andaian semua doktor begitu. Tempias nama buruk terpalit kepada institusi hospital kerajaan.

Pada hakikatnya ramai doktor masih bertanggungjawab dalam menjalankan tugas.

Sebagai rakyat Malaysia, mungkin kita pernah menjadi pesakit di hospital mahupun di klinik-klinik kerajaan.

Soal menunggu lama adalah lumrah kerana kita maklum jumlah pesakit yang ramai. Cuma sikap sewaktu memeriksa pesakit perlu dilakukan dengan penuh dedikasi - bukan menunjukkan reaksi kurang selesa dan kurang berminat untuk merawat pesakit.

Pun begitu, kita percaya masih ramai doktor yang komited dengan tugas mereka. Mungkin hanya satu dua orang sahaja yang tidak beretika dan sanggup mencalitkan lumpur kepada nama baik hospital.

Doktor dan pembantunya, jururawat telah diberi kursus dalam membentuk etika yang baik sewaktu bertugas. Mereka tahu cara untuk berhadapan dengan jumlah pesakit yang terlalu ramai termasuk melayan pelbagai kerenah pesakit.

Petugas di hospital kerajaan harus memberi layanan terbaik kepada setiap orang tanpa mengira status dan kedudukan. Jangan kerana pesakit terdiri dari golongan kurang mampu dan ditempatkan di kelas kedua atau ketiga, mereka dilayan bagai orang yang tiada perasaan - diherdik dan ditengking sesuka hati.

Profesion doktor cukup mulia. Tetapi naluri manusia sentiasa mahu dilayan dengan cepat dan tidak sabar jika terpaksa menunggu lama.

Perkara ini dilalui oleh para doktor. Bilangan doktor tidak pernah bertambah. Seorang rakan yang memilih bidang ini pernah meluahkan 'tidak ada masa yang cukup' untuk mereka.

Ada masa mereka terlepas waktu makan tengah hari. Kalau mahu ke tandas pun perlu bergilir-gilir. Perkara-perkara seumpama itu adalah biasa bagi seseorang doktor.

Namun, kita belum lagi mendengar doktor menjerit marah kerana kepenatan. Belum pernah kita lihat mereka memberontak dan mogok tidak mahu merawat pesakit.

Kita pun tidak pernah melihat para doktor berpiket menuntut hak mereka. Tak dengar oun mereka meminta dihargai. Sebaliknya mereka terus bekerja penuh dedikasi siang dan malam tanpa jemu merawat pesakit.

Sebenarnya tidak ramai antara kita sedar bahawa waktu bila doktor bekerja. Mereka memulakan tugas sebelum pukul 8 pagi, dan jika on call kena bertugas hingga 36 jam.

Banyak masa mereka korbankan untuk pesakit daripada bersama di sisi ahli keluarga, ibu bapa dan anak-anak.

Mereka tidak pernah merungut tentang gaji. Tidak ada siapa antara kita yang serius memikirkan soal menjaga kebajikan doktor.

Sekarang, amat jarang pesakit atau waris pesakit yang mengucapkan 'terima kasih' kepada doktor. Sebaliknya ada pesakit yang berani menghentak fail ke atas kepala doktor semata-mata kerana tidak diberi cuti sakit.

Tetapi doktor hanya diam, senyum dan meneruskan kerja. Bukanlah bermakna mereka tiada perasaan. Sebaliknya mereka dididik dan dipesan untuk bersabar dengan semua kerenah pesakit.

Jangan kerana desakan sesetengah pihak berkepentingan tertentu, mereka ini dijadikan mangsa dan bekerja dalam tekanan. Kelak ia hanya mendatangkan masalah kepada diri doktor, keluarga dan pesakitnya.

Mulai hari ini dan mengambil semangat baru sempena Hari Pekerja semalam, eloklah kita ringankan mulut untuk mengucapkan terima kasih kepada setiap doktor yang merawat kita


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the medical profession is perhaps one of the most tiring and taxing occupation on Earth! Is there any other job that goes on for 36 hours without stop, and expected to report back 7am next morning? and this happens on every other day (EOD calls) meaning 3 times a week... and no public holidays, no chinese new year holidays, no hari raya holidays, no christmas holidays, no weekends, no sundays.... no long vacations... no family outings... no birthday celebrations... no honeymoon post marriage... and do these people complain or go on strike??? do they blame patients for coming in the middle of the night with dry lips, cough & cold, URTI, or some minor non-emergency illness? do they quit their job?


sometimes, people tend to forget that doctors are humans too...


and what hurts the most was, after all those sacrifices... they are not appreciated... and blamed for 'not doing their duty'.... siGh... how sad...

10 comments:

  1. Babe, I'm not sure about you, but there is a reason why they said some doctors do not performed their duty. See, you're a fresh doctor to be, it's inda safe to say that you're not that experience that, I suppose riiight? See, from public eyes and views, there ARE doctors that are like that. You said that doctors do not have long vacations, long weekends, chinese new years, etc etc off. That is entirely not true. Not all doctors sacrifies for their patient dear. There are a lot of true life stories that I heard of doctors not being there, patient wait until keadaan menjadi lebih teruk etc. Do not be offended by the article as it wasn't targetted at all doctors but some. In whatever profession that we're in, there are bound to be some black sheep among the herd and so. Afterall, doctors are only human. So they do make mistakes, they do sometimes tend to be selfish, just like any other profession dear. I hope this comment doesn't come as an insult :)

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  2. dear brenda,
    guess what? i've just turned down the offer to work in Singapore.. turned down the offer for a better salary, a more relaxed houseman life, a highway to post graduste program... because, i had this hope to serving our people, our country... i felt that the government had nurtured me from primary school, to high school, up to university... and i felt i am responsible to repay them.. and i want to serve Malaysians... i want to do something for our people... more than 10 of my coursemates have choose to leave Malaysia and work in Singapore.. while the silly me choose to stay behind.. sometimes, i wondered, am i being stupid... i felt that if every good dr leave the country for spore, what about our people... they need us too... but that's just me... this is one of those days when you shut your brains, close your eyes and follow your heart...

    i hope that i will be appreciated...

    -----------------------------
    dear Kris, i have to serve the government for 5 years,.. but i don't mind that one bit :) i'm glad to work for the government..

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  3. Yeah it hurts when one's misunderstood, esp if you had try to play your role well....Actually i heard this news quite some time ago on TV but i guess it didn't generally potrayed all doctors are such irresponsible, right?

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  4. thanks MRC!! i'm just glad there are people who think the way you did =)

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  5. Well...for the stxxid dunno wat politician...so free go check the hospital staff and check doctor whether read newspaper...and go to tell anyone...I oni got one thg to say...since he so free...ask him come sabah and look at the ward and hospital here...Sabahan are suffering not having hospital...Nothing being done...and they are so free go check doctor!!ask them go eat XXXX!!!!Sabahan dying not having OT, not enuf bed...please those WAKIL RAKYAT!!do something!!

    XXXX part...use ur imagination lah!haha!!sorry if i am too harsh!

    ReplyDelete
  6. hey.
    juz wanna let u noe dat reading your posts here made me think why i chose to further my studies in medicine.i really hope that i can do well in the future~

    ReplyDelete
  7. Dear Kai Fei,
    chill mann.. don't so kik sim... i think the politician was just doing his job. you know, when things get into the media, almost certain, something has to be done.. otherwise the opposition would start a huge HOO-HA...
    it's very true that the rural areas like Sabah are less fortunate. There are not enough doctors, not enough hospitals, lacking so much in basic health care and facilities. I do hope something can be done for these people... even the rural areas in peninsular, there are many with undiagnosed and untreated diabetes, hypertension, even undertreated MI and impending strokes. When they don't even have enough money to make ends meet, not enough food to feed their children, health issues is perhaps the least worrying matter in their eyes.

    ---------------------------------------------
    Dear Asyraf,
    I am so glad that these posts have been motivating to you... of course you can do well! you have come this far, and that itself had not been easy.. don't ever give up ya.. enjoy medical school life, i think it's one of the best times!! i wish you all the best! Hope to see you graduating and living your dream...

    ReplyDelete
  8. Dear Dr Wu (haha are you getting used to that title yet?)

    It's really inspiring to read your blog. I'm a newcomer, and a 3rd year medical student come this new semester. Yet I feel like I'm so far away from Msia that bahasa sounds so alien to me, thanks for bringing me back :)

    My personal 2 cents would be that everyone would have their own opinions. 'Good' and 'bad' doctors will always exist and my heart goes out to the patients who happen to encounter the latter. I'd also like to add that in the end, he who eats the chili would be the one tasting it's spiciness :P Unfortunately, there's nothing much doctors can do in terms of administration and funding (which i believe is the core of the matter regarding the untreated and the uncared for.

    I hope you don't mind if I linked your blog to mine? And I can't believe I just typed like a mini thesis here. geez :P

    Jo

    ReplyDelete
  9. dear Jo, i'm so glad you find this place inspiring... guess what? you've just motivated me to continue blogging... i'll find time every once in a while despite my hectic schedule... i hope you'll take in what is positive, and ignore any negetivity you find in my blog.. haha...

    sure, i'll be more than happy to have my blog linked to yours.. ^^ i wanted to add you too, but couldn't get to your site... :)

    ReplyDelete

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Author's Note

Dear friends and readers, Thank you for dropping by and leaving comments/ shoutouts. More importantly, thank you for being there... please accept my apology that, lately, i may be busy with work and not have time to reply youir messages/comments, but rest assured, each and everyone is read, and highly appreciated :) have a nice day! ^^

of love

Today, i heard a story which was not a story of falling...
of living in the dark end of winter turmoil..
instead, it was a love story..
of a couple who did not live happily ever after...
but they live, loving each other..